Shipping & Product FAQs

Art Hide’s product care information leaflet can be downloaded here. For any additional questions you may have, please email Art Hide at hello@arthide.co.

Orders may only be cancelled by contacting us within 24 hours of order placement. Orders for custom sizes may not be cancelled or changed; unless the manufacturing process has not started when the cancellation is received.

We offer a 14 day no questions asked money back guarantee on any products purchased on the Art Hide website.

Simply notify us via email (hello@arthide.co) and return your item in the original packaging and in original condition within 7 days of receiving the item and we will refund the purchase. If the return is for a change of mind, we do not refund the delivery costs.

Please note if the return is due to damages in transit or a manufacturing fault, we can only offer a refund if the product is returned to us in the original packaging

Sale items on the website are non returnable/non exchangeable.

For customers located in Australia, the USA and United Kingdom, no customs or import duties are applicable for Art Hide products. For any other countries, customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Please note: we cannot accept returns on parcels where customers refuse to pay customs duties. No refunds will be provided.

Art Hide uses Fedex for international deliveries. Typical delivery times for fashion items, cushions and hides are 7 business days for most locations. Rugs are usually custom made and will be delivered within approximately three weeks from date of order via courier. Art Hide will provide you with an updated delivery schedule after you place your order.

Fashion accessories, hides and most cushions are in stock and will be dispatched within 48 hours by rapid post or courier. Rugs are usually custom made and will be delivered within approximately three – four weeks from date of order via courier. Art Hide will provide you with an updated delivery schedule after you place your order. Overnight shipping can be arranged on request, as can a longer shipping period (6-8 weeks, if preferred). For any questions about your shipment, please contact hello@arthide.co and you will receive a response within 24 hours.