Shipping & Product FAQs

Art Hide’s product care information leaflet can be downloaded here. For any additional questions you may have, please email Art Hide at hello@arthide.co.

Orders may only be cancelled by contacting us within 24 hours of order placement. Orders for custom sizes may not be cancelled or changed; unless the manufacturing process has not started when the cancellation is received.

We offer a 14 day no questions asked money back guarantee on any products purchased on the Art Hide website.

Simply notify us via email (hello@arthide.co) and return your item in the original packaging and in original condition within 14 days of receiving the item and we will refund the purchase. If the return is for a change of mind, we do not refund our original delivery costs, even if they were free within your purchase amount, and these will be deducted off your refund amount.

Please note if the return is due to damages in transit or a manufacturing fault, we can only offer a refund if the product is returned to us in the original packaging

Sale items on the website are non returnable/non exchangeable.

For customers located in Australia and the USA, no customs or import duties are applicable for Art Hide products. For any other countries, customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We are happy to provide receipts valued for customs purposes only.
Please note: we cannot accept returns on parcels where customers refuse to pay customs duties. No refunds will be provided.

Art Hide uses Fedex for international deliveries. Typical delivery times for fashion items, cushions and hides are 7 business days for most locations, unless the item is not in stock. Rugs are usually custom made and will be delivered within approximately four weeks from date of order via courier. Art Hide will provide you with an updated delivery schedule after you place your order.