Shipping & Product FAQs

Art Hide’s product care information leaflet can be downloaded here. For any additional questions you may have, please email Art Hide at info@arthide.com.au.

Orders may only be cancelled by contacting us within 24 hours of order placement. Orders for custom sizes may not be cancelled or changed; unless the manufacturing process has not started when the cancellation is received.

Art Hide products are guaranteed against defects with a 12 month manufacturing warranty. If you believe your item is defective and wish to exchange it, you must advise Art Hide as soon as possible or within 12 months. Please note that scratches, marks or brandings are a natural component of the hides and their tanning process and are not considered defects. Art Hide will exchange items if you change your mind, but will not offer a refund.

Art Hide offers a 50% deposit option on rug purchases only. The option is clearly marked where it is available. Balance payment is required three weeks later prior to delivery, unless you would prefer a longer period of time before delivery in which case you should request this when ordering.

For Australian and United Kingdom customers, no customs or import duties are applicable for Art Hide products. For any other countries, customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Please note: we cannot accept returns on parcels where customers refuse to pay customs duties. No refunds will be provided.

Art Hide uses Fedex for international deliveries. Typical delivery times for fashion items, cushions and hides are 7 business days for most locations. Rugs are usually custom made and will be delivered within approximately three weeks from date of order via courier. Art Hide will provide you with an updated delivery schedule after you place your order.

Fashion accessories, hides and most cushions are in stock and will be dispatched within 48 hours by rapid post or courier. Rugs are usually custom made and will be delivered within approximately three – four weeks from date of order via courier. Art Hide will provide you with an updated delivery schedule after you place your order. Overnight shipping can be arranged on request, as can a longer shipping period (6-8 weeks, if preferred). For any questions about your shipment

contact info@arthide.com.au and you will receive a same day response.